Say it like you mean it.

Refund & cancellation policy

Last updated: 14 October 2026

Creating and previewing a Lovy is free. You pay once — currently ₹759 in India or $8 (or the local equivalent, such as €7.49 or £5.99) elsewhere, including applicable taxes — only when you choose to seal and send it. There are no subscriptions and nothing renews.

Cancellation

You can stop at any time before paying. Nothing is charged until you complete payment.
Because a Lovy is a digital product delivered instantly, an order can't be cancelled once it has been paid for and sealed.

When you're entitled to a full refund

You were charged but your letter was not sealed or its link didn't work, and we couldn't fix it.
You were charged more than once for the same letter.
A technical fault on our side stopped your recipient from opening the letter, and we couldn't fix it.

Outside these cases, sealed letters are generally non-refundable. If something else went wrong, write to us anyway within 7 days of payment — we look at every request individually and kindly.

How to request a refund

Email lovy.letters [at] gmail.com with the payment date and, if possible, your letter's link. We respond within 2 working days.

How refunds are paid

Approved refunds go back to the original payment method (UPI, card, wallet or bank) via our payment partner, Razorpay. They usually reach you within 5–7 working days, depending on your bank. A refunded letter may remain viewable by its recipient — we don't take letters away from the people they were written for.